I have a virus on my computer.

My computer has a virus

Solution:


Xavier’s IT Help Desk can remove most Malware / Malicious code from personal computers while preserving your data.  On occasion, it may be necessary to reinstall the Operating System to completely repair the damage done to the Operating System by the Malware to completely remove the Malware, especially in the case of a RootKit Virus.  You may need to provide us with your Operating System disks and passwords.

Best Practices


Do Not Click suspicious URL links – URL links may be sent to you via email, social sites (Facebook, MySpace, Twitter, etc.), or accessed from a web site. The message, subject line or web site containing the link will sometimes have a catchy phrase like "You gotta see this" or, as was the case with the Koobface virus, "My home video".  It is always something to entice you to click the link. The message with the link may have been sent by someone you know; but if it looks suspicious, do not click the link. Your friend or colleague's account may have been compromised without their knowledge and can be used in an attempt to spread the Malware.  If you feel this may be the case, contact your friend or colleague with a new message asking if they sent you a link.

Periodic Malware Scans – Scan your computer at least once a week for Malware/ Malicious Code with your AntiVirus application.  We recommend using either one of these two free applications Malwarebytes or Spybot S&D in conjunction with your AntiVirus application.  If you do not have an anti-virus program Microsoft distributes their Microsoft Security Essentials for free at http://windows.microsoft.com/en-us/windows/security-essentials-download .  This is strictly a Windows-based application, it will not run on a Mac.

Phishing Scams – Phishing is an attempt to gain important information via an email message from you which is usually banking information, credit card number, password, or username.  The messages may seem to come from a legitimate account.  Check for spelling errors in the email.   Note:  Xavier IT Support will never ask for your username and password via an email.

Updates – The best way to ensure you are safe is to keep your software and operating system up to date with the latest patches and fixes.  Adobe Flash, Adobe Reader, Adobe Shockwave, Java, and Microsoft Windows have all been known to be exploited by hackers and should be set to automatically check for updates. Your AntiVirus software should be updated daily as new virus definitions can be released several times a day. Your AntiVirus software can also be set to automatically check and install updates.  




Keywords: Malwarebytes, Spybot S&D, Malicious, Malware, Operating systems, virus, viruses, worm, worms, Trojans, Rootkit, application, software, Koobface, remove, personal computer, computers, system, periodic, scans, phishing, phish, scams, hackers, updates, installs, install, update, scam, hacker, scan   Doc ID: 24070
Owner: Jeff P.Group: Xavier University
Created: 2012-04-27 14:37 EDTUpdated: 2013-06-24 08:16 EDT
Sites: Xavier University